Refunds, Returns & Cancellation Policy

SACRED AURA — REFUNDS, RETURNS AND CANCELLATION POLICY

Sacred Aura wishes every customer the best possible shopping experience. As opened or used products cannot be reused or resold, items cannot be returned once delivered except in the specific circumstances outlined below.

Our products contain active fragrance ingredients and any damage arising from neglect, improper usage, or incorrect application will not be covered under this policy. This policy also does not cover reactions arising out of specific personal sensitivities towards any ingredient. Customers are advised to perform a patch test as cautioned on every product.

As opened or used products cannot be reused or resold, items cannot be returned once delivered except in the specific circumstances outlined below, or under the Sacred Aura Guarantee described further down this page.

THE SACRED AURA GUARANTEE

We're confident enough in what's inside the bottle to back it. If a fragrance doesn't work for you, we'll make it right — valid on all orders placed on or after August 4, 2026.

Eligibility

  • Claim must be raised within 20 days of delivery. This window is strict.
  • Less than 50% of the product must remain used. Claims where 50% or more of the bottle has been used cannot be accepted for refund or exchange, under any circumstance.
  • The outer box and bottle must be undamaged. Opening the tamper seal or removing outer wrap to use the product is fine — dents, crushing, or breakage to the box or bottle are not.
  • This guarantee applies to full-size 50ml bottles only. The Aura Discovery Set is final sale.

How it works

  • Message us on WhatsApp at +91 95897 55797 or email contact@yoursacredaura.com with your Order ID and the reason for your return.
  • We'll ask a few quick questions, then request a 360° video of your box and bottle to verify eligibility.
  • Once approved, ship the product back to us within 7 days in its original outer box.
  • On receipt, we inspect the product against your video. If confirmed, we'll process your exchange or refund within 15 business days.
  • Refunds are calculated on the amount actually paid for the returned product. Cash on Delivery and payment convenience fees are non-refundable under all circumstances. A flat ₹150 return handling charge and a 3% payment processing fee are deducted from refunds — this does not apply where the return is due to our error (wrong item, transit damage, manufacturing defect), which falls under our standard Refund Policy below with no deductions. Exchanges carry no deduction.
  • This guarantee may be redeemed once per customer.

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REFUND POLICY

  • Sacred Aura is not responsible for any damage to products after delivery.

  • A full 360° unboxing video is mandatory for any refund or return claim. The video must show a complete 360° exterior view of the sealed shipment box before opening, followed by a complete 360° view of the product and its contents upon opening. This requirement exists to ensure full transparency and to protect both the customer and Sacred Aura from fraudulent claims. No refund or return claim will be entertained without this video. The video must be submitted within 24 hours of delivery along with supporting images.

  • In case of a refund claim due to missing items, leakage, breakage, damage, or incorrect product delivery, please contact our customer care on +91 95897 55797 or write to us at contact@yoursacredaura.com with the subject line "Refund For — [Your Order ID]", along with your unboxing video and supporting images.

  • If the outer packaging of your order appears tampered, damaged, or defective at the time of delivery, kindly refuse to accept the package from the delivery partner on the spot and notify us immediately.

  • If your order is marked as delivered but has not been received, please contact our customer care within 3 days of the product being marked as delivered. No refund will be processed after this period.

  • The refund amount does not include delivery charges as these are non-refundable by delivery partners.

  • Any refund for Partial COD orders will be initiated to the bank account provided by the customer within 7 to 10 working days. Please note that the 10% advance collected on Partial COD orders is non-refundable in the event of a Return to Origin (RTO). The remaining balance — the 90% payable at the door — is never charged in such cases. Delivery is attempted multiple times before an order is returned, and the advance is only forfeited if the package physically comes back to our facility after all attempts fail.

  • A refund claim must be made within 24 hours of order delivery with all the required details as outlined above.

  • If accepted, your refund may take up to 15 days to be credited from the date of refund acceptance by Sacred Aura.

  • Sacred Aura will share all relevant details, including screenshots and transaction IDs, once a refund has been initiated.

 

 

RETURN POLICY

In cases of damaged product delivery due to transit issues such as leakage, breakage, or missing items, a refund or exchange may be initiated after a thorough verification process in accordance with this policy. The customer must contact our customer care within 24 hours of receiving the damaged product. No return or exchange request will be entertained after this period.

 

 

CANCELLATION POLICY

  • Orders can only be cancelled before they are dispatched from our facility. A payment gateway charge of 2.5% will be levied against the order value for all cancellations, as charged by the payment provider.

  • A refund for cancelled prepaid orders will be credited to the original payment account within 15 days of cancellation acceptance.

  • Orders cannot be cancelled once shipped from our facility. For prepaid orders that are shipped and subsequently returned to us, a deduction of ₹75 will be made from the refund amount to cover return shipping and handling costs.

  • To cancel an order, please email us at contact@yoursacredaura.com or log in to your Sacred Aura account and initiate the cancellation before dispatch. Orders are typically dispatched within 48 to 72 working hours of placement.

 

 

FREQUENTLY ASKED QUESTIONS

- After acceptance of a cancellation or refund, how long will it take to receive my funds?

Refunds for prepaid orders will be credited to the original payment account within 15 days of cancellation or refund acceptance. For Partial COD orders, refunds will be issued to the bank account provided to our support team within 7 to 10 working days. Please note that the 10% advance is non-refundable if the order is returned to us after all delivery attempts are exhausted. Sacred Aura will share all relevant details and transaction IDs once the refund has been initiated.

- Does the policy cover opened or used products?

Products that are opened or used are covered under our Sacred Aura Guarantee, provided less than 50% of the product remains and the eligibility conditions above are met. Outside of that guarantee, our standard policy covers only leakage, breakage, missing items, or incorrect delivery.

- How can I cancel an order placed by mistake?

For orders placed by mistake, you can cancel your order by contacting our customer care on +91 95897 55797 or writing to us at contact@yoursacredaura.com as soon as possible. Please note that cancellations are only possible before dispatch, which occurs within 48 to 72 working hours of order placement.

- Why is a 360° unboxing video mandatory?

We require a full 360° unboxing video to protect both you and Sacred Aura. This ensures complete transparency in every claim and allows us to verify the condition of the product as it was received. We take every claim seriously and this process helps us resolve genuine cases quickly and fairly.