Shipping Policy

SACRED AURA — SHIPPING POLICY

All Sacred Aura orders are shipped from our in-house facility in Indore, Madhya Pradesh, India.

DELIVERY TIMELINE

Please allow 3 to 10 business days from the date of order confirmation for delivery across India. Delivery timelines may vary depending on your location and local courier conditions.

Order deliveries are made between 9:00 AM and 8:00 PM, Monday to Friday on working days. Goods will need to be signed for or confirmed upon delivery. If you are unavailable at the time of delivery, please ensure an authorised person such as a family member, colleague, or neighbour is available to receive the package. Sacred Aura takes no responsibility for goods signed for or received by an alternative person.

Sacred Aura is not responsible for any damage to products after delivery.

Cash on Delivery Orders - (PARTIAL COD)

Sacred Aura offers Partial Cash on Delivery (Partial COD) on eligible orders. A non-refundable advance of 10% of the order value is collected at the time of checkout to confirm your order. The remaining 90% is payable to the delivery executive at the time of delivery. An additional COD handling fee of ₹50 is charged on all Partial COD orders, over and above the order value, to cover doorstep collection costs.

The 10% advance paid at checkout is non-refundable only if the order is returned to us (RTO) after all delivery attempts are exhausted. Our delivery partners make multiple attempts to deliver your order before initiating a return — so if you are unavailable on the first attempt, do not worry. You will be contacted by the delivery executive and given further opportunities to receive your package. The advance is only forfeited if the order physically comes back to our facility.

ORDER PROCESSING

We make every effort to process and dispatch orders within 24 to 48 working hours of order placement. Orders are dispatched on working days only. Orders placed on weekends or public holidays will be processed on the next working day.

DAMAGES AND CLAIMS

Sacred Aura is not responsible for damage to products after successful delivery. All claims for shortages, missing items, or damages must be reported to our customer care within 24 hours of delivery, along with a mandatory 360° unboxing video as outlined in our Refund and Return Policy.

If your package appears visibly tampered or damaged at the time of delivery, please refuse to accept it and contact us immediately on +91 95897 55797 or at sacredaura28@gmail.com.